Frequently Asked Questions
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FAQs
Where is Del Rio located?
Del Rio Vineyards is in the beautiful region of Southern Oregon. Guests can visit the tasting room located at 52 n River Rd Gold Hill, OR 97525
How to visit?
The tasting room is open daily from 11-5. Visitors can stop by anytime to enjoy a glass and visit.
Can I find Del Rio wines in stores?
Yes, most Del Rio, Jolee and Rock Point wines are available in local grocery stores. Check with your local distributer to find a store near you.
What are the Rock Point Wines & Jolee Wines?
Rock Point Wines and Jolee wines are part of the Del Rio family of brands. Rock Point Wines shares our love of Oregon and outdoor adventure, while the Jolee wines captures our heart and love of celebrations.
How do I stay up to date on new products and releases?
Let’s be social! All updates regarding changes in hours, new releases, and any other important information can be found on our social medias like Facebook and Instagram. You can also stay up to date by signing up for our email list (LINK), so you never miss out!
Shipping
Check out our shipping policy
Tasting Room Visit
Where is the tasting room located?
52 N River Rd, Gold Hill, OR 97525
Tasting Room Hours?
Fall and Winter: Daily from 11-5PM
Summer: Daily from 11-6PM
Our seating and last pouring are 30 minutes prior to close.
Do I need reservations?
We do not take reservations and both our indoor and outdoor seating is on a first come first serve basis. However, if you call our tasting room before your visit we would be more than happy to let you know what our current seating availability is.
Do you host events?
We do not rent out our facilities for private parties. If you are interested in having a gathering at our establishment, we recommend calling in advance that day and checking on the availability of tables. We are currently not able to accommodate more than 6 people per table due to COVID-19 restrictions. If you are planning for a large group, you will be split into multiple tables.
What food do we offer? Do we allow outside food & beverage?
We have self-serve food available in our tasting room. Our selection varies, but generally includes, cheese, meats, crackers, and chocolate. We do allow outside food and nonalcoholic beverages.
Are children and pets allowed in the tasting room or backyard?
We welcome children in our tasting room and backyard; however, we do ask that they are always under the supervision of an adult. Pets are also welcome in our outdoor seating area only. Please make sure they remain on leashes and clean up after any messes. Animals, however, are not allowed on premise during any winery events, such as concerts, winemaker dinners or pick up parties.
Do we give tours of the vineyard/property? How much does it cost? Do we need a reservation?
Tours are currently on hold to the COVID 19 restrictions.
What is the Zinnia Flower Farm?
Our Flower it Forward Farm is located across the parking lot from the tasing room. It begins in the beginning of August and ends when the first frost of Fall comes. You can check if the flower farm is open by calling the tasting room or checking our social medias. It is a free U-Pick flower farm open to the public. If you plan to attend our flower farm, we ask that you pick a bouquet for someone who is unable to. We accept vase donations year-round.
Wine Club
What is included in the wine club?
The Rio wine club includes 3, 6, or 12 bottles of preselected estate wines at 20-30% off. The wine club shipments are quarterly, with the selections released in spring, summer, fall and winter. There are two different club options: a mix of red and white or a reds only club. The price of each club release varies and is dependent on the wine included in each quarterly shipment.
The Rock Point Case Club is a biannual club with shipments in April and October, however, you can order additional cases whenever you would like and still receive your discount. Rock Point case club members can select which wine they want in their case, making it customized to their preference. Rock Point case members receive 30% off the retail price of their wine case selections.
Members who are in both the Rio Wine Club and the Rock Point Case Club receive 50% off the retail price of their Rock Point releases and any additional Rock Point case orders, and 20-30% off their Rio wine releases.
What are the benefits of being a Del Rio club member?
Quarterly releases include new releases and/or library wines specially selected for wine club members, complimentary tastings for you and a limited number of guests (based on your club level), discounts on bottle purchases, special case sales, exclusive pick up parties, first access to wine dinner tickets, and 15% off shipping costs.
How do I access my membership settings?
Login to your membership account on our website. All wine club information is managed under the membership tab. If you are having trouble accessing your account, please call or email Jenny Richmond (jrichmond@delriovineyards.com) and we would be happy to help.
How long can you hold my wine club order?
Wine Club members who have opted to pick their wines up in person must do so within 75 days of processing. After 75 days, we will ship your wine club release and your order will incur additional shipping charges.
When do my membership bottles ship?
We ship out wine shortly after processing wine club releases. Shipping times are dependent on both your region and weather conditions. If you are experiencing extreme weather in your area, or the wine is transiting through an area experiencing extreme weather conditions, you may have a delay in shipping. We will reach out to you regarding your order.
If your package is returned to us as undeliverable, there is a $20 return fee in addition to the cost of reshipment.
All shipments containing wine will require an adult 21 years old or older to sign and accept the delivery. Age verification is required at the time of delivery.
Can I change my wine club selections, ie. From Rio Club (Mixed) to Reds Only?
Yes! You are always welcome to switch your wine club preferences. You can do this by calling the tasting room, visiting us in person, or changing your preference on your membership tab online. Please note that wine club is charged quarterly. Therefore, if you want to change your membership, please do so before the next quarterly shipment.
Can I switch out the specific wines in my order?
No, wine club orders cannot be changed. Our wine club releases sometimes include new releases, or library wines specially selected for wine club members. Due to the uniqueness of the wine club selection, we do not offer substitutions.
You may, however, switch between the type of wine club (mixed selection or reds only) at no cost, or you are welcome to add additional wines to your club release. If you are not pleased with the selection the quarterly shipment, you can skip that shipment and continue with the wine club next shipment.
Can I pause or cancel my membership?
Yes, we understand that personal reasons may limit the number of shipments you may want to receive. To either pause or cancel your membership, call or visit the tasting room. Please note that you can only pause up to two consecutive wine club shipments and still enjoy the benefits of being a member.
Wine Club “commitment”- cost? How long do you have to stay a member?
When signing up as a member, it does require that you remain in the club for two quarterly shipments. After the two, you can cancel at any time.
Large Group Visits
Do we allow large groups?
If you have a larger group (8+ people), we recommend calling ahead of time and checking if there are multiple tables available, as we will have to break your party into two or more groups.
More questions?
We are here to answer them! Send us an email: taste@delriovineyards.com or call us at 541-855-2062